Nexus Technologies, Inc

Nexus Technologies is an established IT solutions provider in the Philippines. The company, which has been operating for more than 25 years, also assists its clients with setting up new products and integrating them with existing systems. This service is particularly popular with security products because of the rapid protection requirements of its customers.

Mario Arroyo is the VP of Technical Support at Nexus Technologies. He manages all security infrastructure operations - both internally and for Nexus’s clients.

Challenges

One of Nexus’s clients was using a solution from an UpGuard competitor to discover vulnerabilities in its ecosystem. Mario was given access to the platform to support his security bolstering efforts. 

Mario was not happy with the competitor’s capabilities. He discovered a delay between the remediation of vulnerabilities and the outcome of these efforts in the reporting of the competitor platform.

Mario and his team had no way of quickly confirming whether these vulnerabilities were still present and exposed to potential cybercriminals. “The reports from the UpGuard competitors take too long to reflect the outcome of remediation efforts, and for me, that’s just not good enough,” Mario said.

How did you discover UpGuard?

Mario’s frustrations led him to look for an alternative solution. He signed up for an UpGuard trial after discovering many positive reviews about the answer.

“I found a good number of testimonials from different sources praising the UpGuard platform,” said Mario.

When Mario tested the platform, he was very impressed by how responsive it was. He also appreciated how transparent and fair UpGuard’s security rating system was. “When I tried UpGuard, I didn’t have any complaints. I Instantly fell in love with it.”

Onboarding and implementation

Onboarding UpGuard was a seamless process. The solution instantly identified domains linked to Nexus and automatically added them to the platform. Whenever Mario required assistance, he reached out to the UpGuard support team and was surprised by their swift response times.

“I would like to commend the UpGuard support team. Whenever I raised an issue, I was assisted very quickly.” 

Results with UpGuard

Mario says that UpGuard almost instantly reports the outcome of all remediation efforts. This immediate confirmation of whether or not Nexus’s clients are protected from cyber threats gives Mario and his team peace of mind.

Nexus also uses UpGuard to secure its internal network. The company adopts an agile business model and augments cloud solutions with on-premises software. With such a complex attack surface, it is easy to overlook exposures. Mario finds UpGuard’s vulnerability discovery capabilities to be accurate and reliable, especially its suggestions of necessary software patches. 

“Having a system like UpGuard helps us sleep at night because we always know if we’ve overlooked any vulnerabilities, either internally or for any of our clients.”

Another feature that Mario and his team find helpful is UpGuard’s Identify Breach capability. Nexus is instantly notified whenever any email addresses linked to its employees are impacted by third-party data breaches. Mario leverages this monitoring engine to secure Nexus’s clientele and address their concerns about the prevalence of third-party vendor breaches.

UpGuard helps Nexus Technologies understand all of the risks linked to its entire digital footprint. This deep visibility has helped the company significantly improve its security posture, and position itself as a secure and trustworthy vendor for its partners.

“UpGuard helps us achieve the maximum possible security for our systems.”